We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Please take the time to browse our site as we have endeavoured to supply all the information you require. If you have a query that is not answered within the site, please feel free to call us at the surgery and we will be only too pleased to help.
Do you have a disability - you can now view detailed access information about our practices. All access information has been collected in person by DisabledGo’s team of surveyors. The surgery does have disabled access and we also allow access for guide dogs. More for information about access for disabled patients within the community, please visit http://www.disabledgo.com/
Useful Local Services for support
Signposting Health - We are now actively taking part in signposting health, all patients contacting the practice will be asked the reason for their appointment request to be able to signpost patients appropriately, reducing the need to book GP appointments unnecessarily and hopefully improving access for patients that really need to be seen For More Information click here
Wellness in Mind This is a service provided to support patients experiencing mental health issues in Nottingham, The service Provides a telephone helpline, accessible drop in, and signposting service for people seeking support with their mental health
Nottingham Health and employment service This service provides support for people who require help either returning to work following sickness or are unemployed and need help returning to work
Click This is a local free service helping people in the community who feel alone or require some social interaction and support from like minded people
STEPS - Up to one in four people will experience mental health problems at some point in their lives and it’s vital that the right services are in place to support them. Language and other cultural barriers can make it a real challenge to find the right support, which is where STEPS comes in. It’s a free service, aimed specifically at Nottingham’s local black, Asian and minority ethnic (BAME) communities. STEPS offers one-to-one and group support to people with mental health needs, which helps identify these needs and addresses them through personalised support plans. This in turn helps customers achieve greater independence and a sense of control.
Nottingham Signposting Service - The Nottingham Signposting Service acts as a Gateway to other local services in Nottingham
Nottingham Sixty Plus - The service is available to people aged over 60 who live in Nottingham City and need short term support to help them live independently. Although designed to provide short-term support, depending on an individual’s circumstances it can continue for a longer period.
Nottinghamshire Carers Hub - The service provide care and support to carers. They can provide assessments, counselling, support groups, breaks, access to health and wellbeing facilities, just get in touch
Patient Participation group
Feel free to attend our patient participation group meetings; any patients at St Luke's can attend these meetings, just contact the practice for an application form to join. The meetings will be held on the following dates
Tuesdays 12th June 2018
Tuesday 11th September 2018
Tuesday 11th December 2018
CLOSED FOR TRAINING
The practice will be closed from 12:00pm on:
Tuesday 22nd May 2018
and will re-open on following Wednesday at 8:15am. If you have any queries whilst we are closed, you can contact the surgery and you will be put through to Out of Hours team who will be able to help you with any concerns. You can also contact 111 for advice
If you would like to make a complaint, please see the reception team for a copy of our complaints procedure. Complaints should normally be made within 12 months of an incident or of the matter coming to your attention.
Upon receipt of a formal complaint we will endevour to respond within 3 working days to acknowledge your concerns.
We will aim to resolve this within 10 working days however depending on the circumstances this may take longer. If you do not with to complain direct to the practice, you can contact NHS England to raise your concerns.
By Telephone: 03003 11 22 33
By Email: firstname.lastname@example.org
By post:NHS England, PO Box 16738, Redditch, B97 9PT
(Site updated 18/05/2018)